Senior Operations Manager

The Senior Operations Manager will help to oversee fulfillment operations by implementing practices leading to efficiency, accuracy, and cost-effectiveness. This role focuses on optimizing processes, managing performance metrics, and leading high-performing teams. Responsibilities include analyzing data, implementing process improvements, and driving operational excellence. Success in this role requires a high level of strategic planning, workforce management, and cross-functional collaboration to support business growth and operational goals.

• Lead warehouse and fulfillment operations, ensuring efficiency, accuracy, and compliance with company standards.
• Develop and manage KPIs, labor metrics, and data analytics to optimize performance and drive improvements.
• Strategies to maximize cost-effectiveness measures and processes throughout the fulfillment operation.
• Manage and mentor teams, fostering a culture of accountability, safety, and continuous learning.
• Implement Lean and Six Sigma methodologies to improve operational workflows and reduce waste.
• Drive forecasting and data analysis to enhance decision-making and resource allocation.
• Collaborate with cross-functional teams (Training, QC, HR and facilities) to align warehouse objectives with business goals.
• Ensure compliance with health, safety, and regulatory requirements.
• Spearhead process improvements to increase efficiency and scalability in warehouse operations.

Additional Responsibilities:

• As assigned by the Director of Fulfillment

Specific Knowledge, Skills and Abilities:

• Proven leadership in managing teams and handling complex projects.
• Strong analytical skills with proficiency in data analysis, forecasting, and KPI metrics reporting.
• Six Sigma Green/Black Belt certification and a strong understanding of Lean principles.
• Data-driven mindset with experience in developing analytics and labor metrics.
• Strong problem-solving skills and ability to translate data insights into actionable strategies.
• Exceptional leadership and team management abilities.
• Excellent communication and presentation skills.
• Ability to collaborate and build partnerships with cross-functional teams.

Education, Experience and Licenses:

• Bachelor’s degree in supply chain management, Operations Management, Logistics, or related field.
• 8-10 years of Senior management experience in fulfillment operations, logistics, or supply chain management in a P&L environment.

Physical Environment/Occupational Risks: