Senior Operations Manager

Position Summary

Senior Operations Manager – Site Operations. The role oversees end-to-end operation, maintenance, and service execution of Bloom Energy’s Solid Oxide Fuel Cell installations at customer sites. Based onsite at a client site in SantaTheresa, NM, this fully on‑site (5 days a week) role ensures safe, reliable, and compliant operation, 24/7 on‑site service responsiveness, and coordination of field service activities.

Key Responsibilities

• Site Operations Leadership
  • Primary operational owner for the assigned O&M site.
  • Single point of contact for customer facility and operations teams.
  • Lead daily O&M routines, inspections, system monitoring, and reporting.
  • Ensure operational discipline, site readiness, and adherence to standard work practices.
• Operations, Maintenance & Service Execution
  • Prioritization, coordination, and site‑level outcomes.
  • Oversee preventive, corrective, and predictive maintenance activities.
  • Ensure timely execution of preventive maintenance schedules and efficient handling of service events and failures.
  • Coordinate on‑site troubleshooting, repairs, upgrades, and component replacements.
  • Validate work orders, job plans, and maintenance documentation in the systems.
• Fleet Health & Performance Monitoring
  • Monitor system KPIs: power output, efficiency, fuel usage, degradation trends, and alarms.
  • Collaborate with Remote Monitoring and Engineering teams to diagnose and resolve performance deviations.
  • Support advanced diagnostics and root‑cause analysis for recurring issues.
• Safety, Quality & Compliance
  • Ensure compliance with all EHS requirements, permits, and safety procedures.
  • Lead safety briefings, toolbox talks, audits, and contractor safety management.
  • Maintain audit readiness for regulatory, customer, and internal inspections.
  • Promote a strong safety and quality culture across all site activities.
• Customer Communication & Stakeholder Management
  • Proactively communicate planned maintenance, outages, and performance updates to customers.
  • Support customer queries related to power availability, output, and operational performance.
  • Represent Bloom Energy professionally at site level and build strong customer relationships.
• Performance & Reliability Management
  • Track site uptime, SLA compliance, response times, and key operational KPIs.
  • Drive improvements in system reliability, service response, and operational efficiency.
  • Analyze incident trends, conduct root‑cause analysis, and implement corrective and preventive action.
• Work Coordination & Vendor Management
  • Coordinate activities with contractors, service partners, utility providers, and fuel suppliers.
  • Ensure availability of spares, tools, and consumables required for uninterrupted operations.
  • Monitor quality, safety, and timeliness of outsourced maintenance and service work.
• Documentation & Reporting
  • Maintain accurate operational logs, maintenance records, and safety documentation.
  • Submit weekly and monthly site performance and service reports.
  • Provide insights, lessons learned, and recommendations to regional and global leadership.

Qualifications

• Bachelor’s degree in Engineering or a related field.
• 10–15 years of plant operations, power generation, or industrial O&M experience with strict SLA requirements.
• Strong understanding of electromechanical, thermal, and control systems.
• Experience in site operations, vendor management, and customer interaction.
• Ability to interpret engineering drawings and system performance data.
• Demonstrated experience leading managers and influencing global, matrixed teams across regions and functions.
• Preferred: Experience with fuel cells, CHP, microgrids, or distributed energy systems.
• Preferred: Exposure to solid-oxide or high-temperature electrochemical systems.
• Safety certifications (NEBOSH/HSE) or electrical operations certifications.
• Familiarity with SCADA systems.

Salary Range

$149,300.00 – $214,700.00