Senior Operations Manager

About the Role

Senior Manager of Fulfillment Center Operations at ShipMonk will lead high‑performing teams to scale operations and ensure the safety, efficiency, and profitability of fulfillment centers across 12+ owned facilities in the US, Canada, the U.K., and Europe.

What You’ll Do

• Establish operational procedures for verification of incoming and outgoing shipments, handling and disposition of materials, and maintaining current warehouse inventory.
• Ensure warehouse and equipment are physically maintained, and submit work orders for repairs and requisitions for replacement equipment.
• Coordinate warehouse activities with customer service, sales, and other functional areas.
• Maintain a safe operation meeting company standards for sanitation, maintenance, security, and housekeeping.
• Effectively manage the budget and P&L of the operation.
• Ensure operational excellence in all warehouse areas, equipment, and systems.
• Collaborate with others to maintain proper layout of warehouse and product placement.
• Monitor and ensure facility KPIs are met in a timely and cost‑effective manner, supporting profitability and productivity.
• Maintain accurate timekeeping for direct reports and reporting teams.
• Lead cultural change within facilities whenever necessary.
• Ensure compliance with applicable regulations.
• Participate in interviewing, hiring, training, and performance appraisal of supervisory and hourly staff to build a strong company culture.
• Address complaints and resolve problems.
• Oversee warehouse sanitation in the assigned department, identifying failures and taking corrective actions.

What You’ll Need

• Bachelor’s degree from a 4‑year college/university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations.
• A minimum of 6 to 8 years of related experience and/or training, or an equivalent combination of education and training.
• Experience with warehouse management systems.
• Experience with labor management systems and productivity initiatives.
• Lean Six Sigma certification is an advantage.
• Proficiency with enterprise technology systems such as Advanced Excel, Outlook/Gmail, project management software, WMS, and process workflow creation.
• Ability to present information and respond to questions from managers, clients, and customers.
• Strong problem‑solving skills and comfort handling non‑standardized situations.
• Ability to interpret written, oral, diagrammatic, or schedule instructions.
• Experience leading teams of 40+ employees, building leadership layers, and managing performance of direct reports.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.