Senior Operations Manager

Full-Time: 80 Hours Bi-Weekly

Variable Schedule

Onsite

Summary:

The Senior Operations Manager is responsible for managing the day-to‑day operations of multiple pediatric care offices and a large team of non‑exempt and exempt direct reports including supervisors and managers.

Responsibilities:

• 1. Manage day-to‑day operations of multiple pediatric primary care offices, including scheduling, billing, and medical records management.
• 2. Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.
• 3. Manage operating budget for each pediatric primary care office, including revenue projections, expense monitoring, and financial reporting.
• 4. Assist Regional Manager with operational, HR, and quality functions across the region.
• 5. Responsible for pilot and rollout of initiatives that have high level impact.
• 6. Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives aimed at enhancing patient care outcomes.
• 7. Monitor key performance indicators related to patient satisfaction, appointment wait times, and clinical outcomes.
• 8. Develop and implement employee engagement initiatives to foster a positive work environment.
• 9. Ensure compliance with company policies, procedures, and safety standards.
• 10. Other duties assigned.

Other information:

Technical Expertise

• 1. Strong leadership and team management skills.
• 2. Excellent organizational and multitasking abilities
• 3. Proficient in financial analysis and budget management.
• 4. Strong analytical and problem-solving skills.
• 5. Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.)

Education and Experience

• 1. Education: Associates degree required. In lieu of an Associate's degree, minimum five years of experience in healthcare leadership is required. Bachelor's degree preferred.
• 2. Licensure: N/A
• 3. Certification: Certificate in Healthcare Management required within 2 years of the role.
• 4. Years of relevant experience: Minimum of 5 years of experience in healthcare leadership, managing multiple healthcare facilities, sites, or programs required.

Full Time

FTE:

Status: Onsite