Responsibilities
- Manage US end‑to‑end fulfilment and logistics execution across DTC, Amazon and Retail channels
- Deliver consistently strong performance across OTIF, dispatch SLAs, carrier delivery and inventory accuracy (DTC), and ensure timely execution of display builds / pipefills, reduce chargebacks and improve on‑shelf availability metrics (Retail)
- Execute regional customer experience strategy and implement systemic improvements to drive customer delight
- Set performance standards and engage in regular business reviews with the Ops team and 3PL partners
- Run structured SLA reviews and QBRs, holding partners accountable to performance expectations and contractual commitments
- Drive a continuous improvement culture across partners, setting clear KPIs and action plans
- Management of US fulfilment KPIs across the P&L and balance sheet
- Support negotiations with logistics partners
- Identify and execute against key margin improvement opportunities across the value chain
- Work closely with the wider operations team to build scalable operational processes, automation and efficiency
- Drive operational simplification to enable rapid US growth – key is to reduce reliance on manual processes and build scale with a lean team
- Drive major cross‑functional projects (new retailer expansion, new channels, retail pipefill / display moments) and ensure strong launch execution and service performance
- Coordinate the local US rollout of global strategic initiatives, and manage dependencies across Supply Chain, Retail, Tech, Finance and CX
- Work closely with global supply planning teams to minimise out‑of‑stocks and ensure good stock availability and inventory health
- Ensure replenishment planning meets demand across all sales channels
- Support procurement efforts in line with the global procurement strategy
- Work with the global quality team to manage product quality and production process issues with US suppliers
- Lead and develop a high‑performing US Ops team (Ops Manager, Ops Exec)
- Build a high‑performance team culture grounded in continuous improvement, proactive problem solving and commercial awareness
- Support organisational growth through hiring, coaching and capability building
- Set clear accountability, coaching and development plans
Requirements
- 5+ years experience in US Operations / Fulfilment leadership roles
- Deep Walmart & Target fulfilment experience including vendor compliance
- Proven track record leading 3PL relationships and logistics performance
- Strong financial acumen with P&L accountability
- Experience in high‑growth, omni‑channel consumer brands (beauty/personal care ideal)
- Ability to operate both strategically and hands‑on in a scaling environment
- Excellent partner management and clear executive‑level communication skills
- Strong people leader – able to coach, motivate and develop teams
Core Competencies
Demonstrates expertise in managing US end‑to‑end fulfilment and logistics, with a strong focus on performance metrics, operational efficiency, and team leadership. Proven ability to drive continuous improvement and strategic initiatives across multiple sales channels.
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