Senior Operations Manager

Our client, a growing footwear & lifestyle brand, is seeking a Senior Operations Manager to oversee day-to-day operations and help build scalable processes. This hands-on role will manage fulfillment, inventory, customer experience, and vendor relationships while partnering with cross-functional teams to support the company's growth. The ideal candidate is a strong operator who can balance strategic planning with day-to-day execution in a fast-moving environment!

Responsibilities

• Serve as the key operations partner across Product Development, Production Planning, Customer Experience, and eCommerce
• Coordinate product launch timelines from production delivery through inventory receipt, site launch, and fulfillment readiness
• Own 3PL relationships end-to-end, including performance management, SLAs, issue resolution, weekly reviews, claims, and invoice reconciliation
• Oversee DTC and wholesale fulfillment, including EDI, routing guides, and retailer compliance
• Ensure warehouse standards for packaging, QC, damages, and supplies
• Manage inventory accuracy, pre-orders, sell-ahead, purchasing coordination, and stock movement
• Oversee inbound logistics, freight partners, POs, and receiving & reporting
• Build and improve operational processes as the business scales
• Be hands-on during peak periods and major product launches

Qualifications:

• 3–5+ years of operations experience, ideally within DTC fashion, lifestyle, or consumer brands
• Experience managing 3PLs, fulfillment, inventory, logistics, and customer experience
• Strong analytical skills with experience in demand planning, inventory forecasting, and data-driven decision-making
• Ability to build processes from scratch and optimize existing workflows
• Highly organized with strong attention to detail and follow-through
• Comfortable working in a fast-paced, entrepreneurial environment
• Willingness to travel and work flexible hours during peak periods