Unknown Company

Senior Operations Manager, Intercontinental

mo • Posted Yesterday
Onsite Full Time Management & Operations

  • Own day-to-day intercontinental inbound network execution across ocean, air, small parcel, and heavy-haul modes for the U.S. and Canada
  • Lead and develop the Intercontinental Operations material logistics team and logistics service company partners
  • Serve as the primary escalation point for critical intercontinental shipments and coordinate recovery plans
  • Oversee premium transportation and claims interfaces for intercontinental, domestic, and rail moves
  • Use logistics tools and dashboards to monitor network health, identify risks, and drive corrective actions
  • Ensure standard processes and work instructions are followed and continuously improved
  • Improve communication practices with origin and destination control towers
  • Partner with Logistics Planning, Purchasing, Vehicle Command Center, and SCW/PFEP teams on capacity, transit times, spot-buys, dwell, and continuous improvement
  • Support education and communication through playbooks, network updates, training tools, and reference documents
  • Drive safety, compliance, and quality, including customs and regulatory adherence

Requirements

  • Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field, or relevant equivalent experience in lieu of degree
  • 5+ years of experience in logistics, supply chain, or material management
  • Direct exposure to international or intercontinental transportation, including ocean and air
  • Experience leading teams and/or managing third-party logistics providers in an operations, command center, or escalation-driven environment
  • Strong analytical and problem-solving skills
  • Ability to interpret transit times, dwell, ETA/PDT, and days-on-hand data
  • Ability to assess risk and develop recovery plans under time pressure
  • Strong oral and written communication skills
  • Ability to lead cross-functional discussions and provide executive-ready updates
  • Ability to manage multiple critical issues and prioritize in a fast-paced, escalation-heavy environment, including after-hours events
  • Proficiency with Microsoft Office: Excel, PowerPoint, Outlook, and Teams
  • Ability to learn GM logistics systems and tools, including MGO, Power BI dashboards, GPFA/PTA, and track-and-trace tools
  • Must not require GM immigration sponsorship now or in the future
  • Must not require H-1B, OPT, STEM OPT, CPT, TN, J-1, or other immigration support from GM

Core Competencies

Demonstrates expertise in logistics and supply chain management, with a focus on intercontinental transportation and team leadership. Proficient in risk assessment, recovery planning, and utilizing logistics tools for operational excellence.

Highest-signal resume keywords

  • Logistics Management
  • Intercontinental Transportation
  • Team Leadership
  • Analytical Problem-Solving
  • Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

  • Logistics
  • Supply Chain Management
  • Material Management
  • International Transportation
  • Data Interpretation
  • Risk Assessment
  • Recovery Planning
  • Process Improvement
  • Customs Compliance
  • Quality Assurance

Soft Skills

  • Strong Communication Skills
  • Cross-Functional Leadership
  • Prioritization
  • Time Management
  • Problem-Solving

Industry Keywords

  • Inbound Network Execution
  • Transportation Modes
  • Claims Interfaces
  • Control Towers
  • Escalation Management

Tools & Technologies

  • MGO
  • Power BI
  • GPFA/PTA
  • Track-and-Trace Tools
  • Logistics Dashboards

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