Senior Operations Manager - Coffee Group NYC

OPERATIONS MANAGER / REGIONAL OPERATIONS MANAGER Premium Hospitality & Coffee Group | Manhattan, NYC Salary: $95,000–$150,000 + Performance Bonus Primarily Monday–Friday | 20 Days PTO | Comprehensive Benefits

An accomplished Operations Manager or Regional Operations Manager to join an expanding, premium hospitality and specialty coffee group in Manhattan. This is an exciting opportunity for a dynamic, commercially minded hospitality professional to play an instrumental role in shaping the operational future of a growing multi-unit business. A leader who combines strong financial acumen, operational expertise, and an entrepreneurial mindset with the ability to introduce structure, optimize performance, and develop systems that support sustainable growth. Unlike traditional operations positions focused primarily on maintaining established processes, this role offers the opportunity to build, refine, and elevate the operational infrastructure of an evolving hospitality business. The ideal candidate will be equally comfortable developing strategic initiatives, analyzing financial performance, and working directly with teams to implement meaningful improvements.

Working closely with senior leadership, the successful candidate will help oversee and strengthen operational performance across multiple Manhattan locations. The position combines strategic planning with hands-on execution, with a particular focus on cost optimization, operational efficiency, inventory management, purchasing, facilities, and the implementation of scalable operating systems. This is a highly visible role with the opportunity to influence business performance, collaborate with experienced General Managers, and contribute to the company's continued development.

Operational Excellence & Business Development Develop and implement effective operating procedures, systems, and performance standards across multiple locations. Financial Performance & Cost Optimization Analyze and improve COGS, labor productivity, inventory management, purchasing, and operating expenses. Implement effective cost-control measures without compromising product quality or guest experience. Monitor operational performance indicators and develop actionable strategies to improve results. Support budgeting, expense management, and operational reporting. Inventory, Purchasing & Vendor Management Strengthen inventory controls, ordering procedures, and supply chain efficiency. Optimize purchasing practices, reduce waste, and improve stock accuracy. Introduce consistent systems for procurement, receiving, and inventory reporting. Facilities, Compliance & Operational Standards Oversee preventative maintenance programs, equipment servicing, and facility standards. Coordinate external vendors and contractors to ensure efficient and cost-effective operations. Maintain high standards of health, safety, regulatory compliance, and operational readiness. Implement consistent procedures for audits, inspections, and quality assurance. Introduce practical solutions and best practices that improve day-to-day operations. We welcome experienced hospitality professionals from specialty coffee, premium cafés, bakeries, fast casual, QSR, and multi-unit restaurant groups. Proven experience in multi-unit hospitality operations, with a strong understanding of operational and financial performance. Expertise in cost control, labor management, inventory, purchasing, and operational systems. A track record of implementing processes, improving efficiencies, and delivering measurable business results. Strong analytical capabilities, financial awareness, and commercial judgment. The ability to collaborate effectively with experienced management teams and influence operational improvements. Experience in specialty coffee is advantageous but not essential. Candidates with strong multi-unit operational backgrounds and demonstrated success in building effective systems are equally encouraged to apply. Operations Manager | $95,000–$120,000 + Bonus An excellent opportunity for a capable, hands-on multi-unit operator ready to assume broader responsibility for operational systems, financial controls, purchasing, facilities, and performance improvement.

Senior Operations Manager / Regional Operations Manager | $125,000–$150,000 + Bonus Designed for an established multi-unit leader with advanced experience in financial performance, operational strategy, systems implementation, and organizational development. This individual will work as a key operational partner to senior leadership, helping establish the infrastructure required for the next stage of business growth. Performance Bonus: Medical Insurance: Paid Vacation: 20 days annually, accrued under company policy

Primarily Monday–Friday, with two consecutive days off typically provided

Field-based across Manhattan locations, with flexibility for remote administrative work when appropriate

Staff beverages and coffee allowance

As with most multi-unit hospitality leadership positions, occasional weekend presence and flexibility around operational needs are expected.

The successful candidate will have the opportunity to introduce meaningful improvements, establish lasting operational systems, and work closely with senior leadership during an important stage of business development. For an accomplished hospitality professional seeking a position where their expertise can directly influence performance and future growth, this represents an exceptional next step.