The Senior Operations Manager is responsible for training and developing employees across multiple locations while leading high-priority operational initiatives and special projects. This position serves as a key member of the Gold Key Team, providing hands-on support, operational leadership, and rapid-response assistance to locations as needed.
Key Responsibilities
* Develop and deliver training programs for associates and managers on operations, safety, compliance, customer service, and company standards.
* Coach and mentor managers and emerging leaders to improve performance and leadership capabilities.
* Lead special projects including new location launches, operational turnarounds, process improvements, and support for underperforming locations.
* Travel up to 70% as needed, including overnight and extended stays.
* Quickly assess operational challenges, identify root causes, and implement practical solutions.
* Partner with local leadership to improve performance, reinforce policies, and maintain operational standards.
* Conduct audits, process reviews, and post-project assessments while providing recommendations to senior leadership.
* Build strong relationships with employees and managers across locations and provide clear, constructive feedback.
Qualifications
* Bachelor's degree preferred or equivalent operations/training experience.
* Experience developing and delivering training programs and leading special projects.
* Strong leadership, communication, organizational, and problem-solving skills.
* Ability to make sound decisions in high-pressure, rapidly changing environments.
* Proficiency with Microsoft Office.
* Valid driver's license and ability to travel up to 70%.
Ideal Candidate
A highly adaptable operations leader who can quickly step into unfamiliar environments, develop people, solve problems, and drive results while maintaining company standards and culture. #J-18808-Ljbffr
Key Responsibilities
* Develop and deliver training programs for associates and managers on operations, safety, compliance, customer service, and company standards.
* Coach and mentor managers and emerging leaders to improve performance and leadership capabilities.
* Lead special projects including new location launches, operational turnarounds, process improvements, and support for underperforming locations.
* Travel up to 70% as needed, including overnight and extended stays.
* Quickly assess operational challenges, identify root causes, and implement practical solutions.
* Partner with local leadership to improve performance, reinforce policies, and maintain operational standards.
* Conduct audits, process reviews, and post-project assessments while providing recommendations to senior leadership.
* Build strong relationships with employees and managers across locations and provide clear, constructive feedback.
Qualifications
* Bachelor's degree preferred or equivalent operations/training experience.
* Experience developing and delivering training programs and leading special projects.
* Strong leadership, communication, organizational, and problem-solving skills.
* Ability to make sound decisions in high-pressure, rapidly changing environments.
* Proficiency with Microsoft Office.
* Valid driver's license and ability to travel up to 70%.
Ideal Candidate
A highly adaptable operations leader who can quickly step into unfamiliar environments, develop people, solve problems, and drive results while maintaining company standards and culture. #J-18808-Ljbffr
Senior Operations Manager in birmingham at Unknown Company
This position is listed as full time and onsite.