VXI Global Solutions in Charlotte, NC is seeking an Associate Director of Operations to lead day-to-day performance for a key Banking client account. You will guide supervisors, drive engagement, and ensure exceptional results.
You will own KPIs (VOC, NPS, CSAT, FCR, AHT, SLAs), manage budgets, mentor teams, and partner with client stakeholders to deliver consistent service and measurable improvements.
#J-18808-LjbffrSenior Operations Leader - CX and Process Excellence in charlotte at Unknown Company
This position is listed as full time and onsite.