Senior Operations Lead

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Job Summary:

Trovo Health is a rapidly growing company focused on enhancing patient experiences through AI-driven solutions. The Operations Lead will be responsible for the strategic design and management of the operations network, ensuring exceptional service delivery and collaboration across teams.

Responsibilities:

• Drive the operational strategy for scalability and growth. Develop playbooks and standard operating procedures as we expand to new product lines and markets.

• Manage workforce structure and operations. Design and implement organizational or process changes, and oversee recruitment pipelines, scheduling platforms, and performance monitoring for the care coordination team.

• Optimize operations. Define KPIs, build analytical dashboards, and drive continuous improvements across product lines.

• Cross-functional collaboration. Collaborate with product, clinical, and commercial to iterate on workflows, troubleshoot escalations, and embed feedback loops.

• Client partnership. Serve as liaison with key client stakeholders, fostering strong relationships while ensuring seamless coordination and execution of service delivery that meets or exceeds contractual and clinical standards.

• Design & execute training curricula. Build role-based onboarding, clinical refreshers, and product-platform training for clinicians and care coordinators.

Qualifications:

Required:

• 5+ years in operations roles (ideally in healthtech, healthcare services, and/or management consulting), with demonstrated success designing training programs and operating contingent workforces at scale.

• Prior experience in project management, process mapping, and SOP documentation.

• Ability to shift context quickly, from digging into an LMS implementation to managing client deliverables.

• Strong proficiency in project management platforms (LMS, scheduling tools) and basic analytics tools (Excel, SQL, BI tools).

• Proven track record of setting targets, building reports, and improving processes using metrics-driven approaches.

• Ability to thrive in ambiguity, move fast, and take end-to-end ownership of complex initiatives.

• Excellent written and verbal communication skills, and able to translate complex clinical and technical concepts into clear materials.

• Based in NYC, and excited about a hybrid work environment where we’re in-office ~3 days per week.

Preferred:

• Prior experience leading and scaling large teams of service workers

• Exposure to EHR workflows or telehealth platforms

• Proven success in early-stage startups or high-growth operations

Company:

Trovo Health uses an AI-powered platform backed by a multidisciplinary care team to allow health care providers to extend their capabilities seamlessly. Founded in 2024, the company is headquartered in , with a team of 2-10 employees. The company is currently Early Stage.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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