Senior Operations Lead, Fraud US Operations (Fully Remote)

• Lead a team of 13–15 Fraud Associates in a remote, fast-paced financial services environment.
• Protect cardholders by reducing fraud and improving operational performance.
• Help shape coaching practices, escalation processes, and workflows.

Responsibilities:

• Coach and develop team members through one-on-ones and performance reviews.
• Analyze dashboards and trends to drive efficiency, accuracy, and turnaround.
• Act as escalation point for complex or sensitive fraud cases.

Requirements:

• 3+ years leading customer operations, risk, or fraud teams.
• Strong data interpretation, communication, and organizational skills.
• Ability to travel 4–6 times per year for onsite meetings.

Partner Company

A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.