Lead a team of 13–15 Fraud Associates in a remote, fast-paced financial services environment. Protect cardholders by reducing fraud and improving operational performance. Help shape coaching practices, escalation processes, and workflows. Responsibilities: Coach and develop team members through one-on-ones and performance reviews. Analyze dashboards and trends to drive efficiency, accuracy, and turnaround. Act as escalation point for complex or sensitive fraud cases. Requirements: 3+ years leading customer operations, risk, or fraud teams. Strong data interpretation, communication, and organizational skills. Ability to travel 4–6 times per year for onsite meetings. Partner Company A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence. #J-18808-Ljbffr
Senior Operations Lead, Fraud US Operations (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.