Owning the contact strategy for delinquent customer outreach, the full-time Senior Operations Business Manager will leverage data to optimize engagement through multi-channel strategies, reporting directly to the Director of Customer Recovery Strategy, Analytics and Operational Infrastructure in a remote setting. Key responsibilities: Develop data-backed outreach schedules based on testing results across various communication channels Build a strategic playbook for segmenting and reaching delinquent customers tailored to individual needs Analyze performance metrics to inform strategy and present findings to senior leadership Required qualifications: 5+ years of analytics experience in financial services, contact strategy, or collections and recovery Hands-on experience with A/B or Champion/Challenger testing methodologies Proficiency in SQL and familiarity with Python Experience leading complex, cross-functional projects with multiple stakeholders Proven ability to translate business strategy into actionable roadmaps for customer engagement
Senior Operations Business Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.