Senior Operations Analyst - PayrollSalary Range: Min: $49,562 – Max: $82,603Department: FinanceSupervisor: Payroll ManagerLocation: 333 W. 34th Street, New York, NY 10001Hours of Work: 9:00 am - 5:30 pm (8 hours/day)This position is represented by the Transportation Communication Union (TCU)OpeningThe Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S.
transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.SummaryThe purpose of this position is to administer activities and process transactions for the Payroll area.ResponsibilitiesMentor, coach, and support other team members as appropriateManage individual assignments and expectations. Assist with prioritizing team assignmentsIntegrate across teams to document, research, and resolve intermediate issues and errors as assignedDevelop and update operating procedures and training materials as neededMaintain a more complex level of process, functional, and technical knowledge and participate in training to continue to develop such knowledgeGather, validate, and maintain data and other transaction inputsGather forms and track the status of assignmentsEnter transactions in PeopleSoft and the service request management toolRetrieve, index, and review scanned documents and formsProvide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to more complex inquiriesUnderstand when to resolve or escalate to a supervisorPerform/support cyclical processing and period-end activitiesComplete assignments as delegated by the SupervisorComply with MTA and BSC policies, practices, and proceduresUnderstand the MTA and BSC vision, including how individual responsibilities fit into the long-term strategiesEnsure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targetsAdhere to the team budgetIdentify and implement continuous improvement initiatives as assignedParticipate in user groups as necessaryIdentify, document, and review input to the knowledge management toolQualificationsRequired:Possess specific work experience in the Payroll area and/or experience in Finance processingAbility to work with, train, and coach other team membersWorking knowledge and use of PeopleSoft or related database softwareAbility to process requests consistently with general supervisionAbility to prioritize problems and promptly resolve or escalate when necessaryStrong oral and written communication skillsStrong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organizationStrong time management skills and the ability to manage individual assignmentsStrong attention to detailAbility to handle sensitive situations and maintain a high degree of confidentialityPreferred:Understanding of MTA Finance policies and proceduresFamiliarity with performance metrics and the ability to meet identified targetsWorking knowledge of service request management toolsWorking knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applicationsEducation and Experience:Required:High School Diploma or GEDMinimum 4 years of Payroll processing experience OR equivalent combination of education and related experience will also be consideredPreferred:Bachelor's Degree or Associate's Degree with relevant experience in Business or related fieldShared Services experience preferredMay need to work outside of normal work hours (i.e., evenings and weekends)Travel may be required to other MTA locations or other external sites.According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").Wage Progression:Step 1 – New WP 60%Step 2 – New WP 70%Step 3 – New WP 75%Step 4 – New WP 80%Step 5 – New WP 85%Step 6 – New WP 90%Step 7 – New WP 95%Step 8 – New WP 100%Equal Employment OpportunityMTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.