Senior Office Assistant

Senior Office AssistantThis is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 10/9/2026, 10/30/2026 (final)Senior Office Assistants provide a wide range of clerical/operational support involving customer service, document preparation, filing, record keeping, and other regularly performed duties which support the function of an office operation. Some Senior Office Assistants may give direction and review the work of a group of workers while performing the same duties as the workers. Some positions may be designated "confidential" in nature, in accordance with the County Employee Relations Ordinance, and are excluded from the representation unit which includes positions allocated to the regular class.Examples of Knowledge and AbilitiesKnowledge of:Clear writing: grammar, punctuation, spelling, vocabularyStandard methods of filing (alphabetic, numeric, chronological)English language to communicateTelephone proceduresArithmetic to make calculations including addition, subtraction, multiplication, division and correct changeKeyboard (computer, typewriter)Letter and memo formatGeneral principles, procedures and practices of recordkeepingCustomer service techniquesSacramento County and various departmental policies, procedures and functionsWord processing and applicable terminologyAbility to:Calculate solutions to math problems involving addition, subtraction, division and multiplicationUnderstand and follow basic and complex oral and written instructionsOperate computer terminals, typewriter, printer, copier, microfiche, and FAXPrioritize work to meet deadlinesWrite English at a level necessary to prepare correspondence according to specified format and record incoming informationSpeak English at a level necessary to communicate information clearlyOperate communication devices, telephone and may include radiosAccurately proofread details, noting and detecting errorsCommunicate effectively with the public and other public agenciesExplain or clarify policies and proceduresDeal tactfully with people and resolve difficult complaintsRead English at a level necessary to understand procedure manuals, policy guidelines, software manuals, technical documents and reportsWrite English at a level necessary to compose correspondence independently from notes or verbal instructionAssists supervisors in writing policies, procedures, and desk manualsTrain and cross-train employeesGive instructions and assign work to staffWork independently and carry out assignments with minimal supervisionCompile, arrange, and present information in a clear and concise mannerExercise independent judgment in determining proper work methods and procedures, assembling and evaluating informationTake responsibility and use good judgment in recognizing which decisions to make on your own versus those you should first refer to your supervisorEstablish and maintain effective working relationships with othersRequired for some positions: Types from clear copy accurately at a rate of not less than 45 net words per minute.Employment QualificationsMinimum Qualification: Any combination of education, training, and experience likely to provide the required knowledge and abilities for this class as described above. Typical ways include: Two (2) years of clerical experienceNote: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice.Special Requirements: Ability to speak, read, and/or write fluently in a language other than English, or knowledge of the culture as certified by the Department of Personnel Services (formerly the Department of Human Resources).

Where required, these special skills may be used in performing such tasks as the following: 1. Gives information by telephone or in person, regarding department services in an language other than English, to persons who understanding of English is limited. 2. Translates the meaning of written English in regulations or ordinances, to a language other than English. 3. Translates into English requests from the public, presented orally or in writing in a language other than standard English. 4. As assigned, assists other department employees by giving information and advice on problems involving relationships with persons of different language or cultural backgrounds.Probationary Period: The probationary period for this classification is six (6) months.Application and Testing InformationApplication: Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date.County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone ; 7-1-1 California Relay Service Email Inter-Office Mail Code: Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m.

on the cut-off date.Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.A resume may be included with your application, however it will not substitute for the information requested on the application.Supplemental Questionnaire: Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser.

Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.If you have no experience, write "no experience" for the appropriate question.For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.Formula Rate Examination (Weighted 100%): All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance