As a full-time Senior Network Reliability Engineer specializing in Incident Management, the candidate will oversee the incident response function for a 24x7 operational environment, managing the lifecycle of incidents from alert to resolution while ensuring network availability commitments and SLA obligations are met, all in a remote setting. Key Responsibilities Serve as the central command point during network incidents, managing the incident lifecycle and ensuring clear ownership and timelines Document incidents thoroughly in the ticketing system and produce structured incident timelines post-closure Assure network availability meets KPIs and SLA commitments, proactively tracking metrics and identifying trends Required Qualifications 5-10+ years of experience in telecom/wireless operations or network reliability engineering in a production 24x7 environment Demonstrated ability to independently manage incident bridge calls and maintain bridge discipline Strong understanding of telecom network environments, particularly 5G functional components and RAN architecture Hands-on experience with observability platforms and Kubernetes operational literacy Proficiency in ticketing systems (Jira, ServiceNow) and on-call tooling (PagerDuty or equivalent)