Alignment Health is seeking a Harbor Health Member Experience & Engagement Lead to act as a subject matter expert for member interactions, resolving inquiries and guiding the team to meet service targets. The role involves handling inbound and outbound calls, coaching entry-level staff, and partnering with trainers to identify training needs.
Strong Medicare knowledge and leadership are essential. The position emphasizes patient-centric service, collaboration, and maintaining confidentiality
#J-18808-LjbffrSenior Member Experience Lead — Healthcare Call Center in orange at Unknown Company
- Typical pay
- $40,170–$59,850
For context, most customer service representatives earn between $40,170–$59,850 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.