Senior Support Desk Manager
BKV Corporation—a $2B publicly‑traded natural gas company pioneering carbon capture and clean energy—is seeking a Senior Support Desk Manager to lead our enterprise IT support transformation.
THE OPPORTUNITY:
You’ll lead Help Desk, Desktop Support, and MSP teams across multiple locations, driving service excellence while implementing cutting‑edge solutions including AI‑enabled support, automation, and modern service delivery channels. This isn’t a "keep the lights on" role—you’ll shape how 400+ employees experience technology during our rapid growth phase.
WHY THIS ROLE MATTERS:
- Own ITSM strategy : Lead Incident, Problem, and Major Incident Management with direct impact on business operations.
- Drive innovation : Implement AI support tools, virtual agents, and modernize our service delivery approach.
- Support high‑stakes moments : Coordinate IT for board meetings, executive presentations, and mission‑critical events.
- Build something meaningful : Work for a company committed to responsible energy production and environmental stewardship.
WHAT YOU'LL BRING:
- 10+ years IT leadership with distributed team management.
- Deep ServiceNow and ITIL expertise.
- Energy, industrial, or regulated industry experience.
- Track record supporting M&A/integration activities.
- Executive communication skills and crisis management composure.
THE CULTURE:
BKV values integrity, collaboration, and continuous improvement. We’re scaling thoughtfully—combining the resources of a public company with the agility of our entrepreneurial roots.
Based in Fort Worth, TX | Hybrid flexibility | Competitive compensation
Ready to make enterprise IT support exceptional? Let’s talk.
Seniority level
- Director
Employment type
- Full‑time
Job function
- Information Technology
Industries
- Oil and Gas
- Industrial Machinery Manufacturing
- Manufacturing
Inferred from the description for this job
- Medical insurance
- Vision insurance
- 401(k)
- Paid maternity leave
- Disability insurance
- Tuition assistance