Leading a high-performing US-based Customer Service Specialist Solution Consulting team, the full-time Senior Manager Solutions Consulting will engage in complex enterprise opportunities, providing architectural guidance and designing AI-driven customer engagement solutions in a remote setting. Key responsibilities: Lead and grow a high-performing Solution Consulting team focused on AI-powered Customer Service and intelligent Sales Automation Act as a player/coach, engaging in strategic enterprise opportunities as a senior technical and architectural advisor Design unified customer engagement solutions that connect service interactions, sales workflows, and revenue processes Required qualifications: 8+ years of experience in CRM, with at least 3 years in leadership roles Proven success leading presales or delivery teams supporting enterprise customers Hands-on experience with enterprise contact centers and customer engagement platforms Background in AI-enabled self-service, workflow automation, and service to sales engagement strategies Bachelor's degree in Computer Science, Business Administration, Engineering, or a related field