Senior Manager, Provider Network Operations

Senior Manager Of Provider Network OperationsPomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.About The RoleWe are looking for a Senior Manager of Provider Network Operations to build and scale the clinical network powering Pomelo's new Midlife line of business.

In this role, you'll partner closely with cross-functional teams (Recruiting, Licensing & Credentialing, Product, Clinical Leadership) to build processes, programs and infrastructure to support the growth, utilization, retention and quality of our multi-license-type provider network as volume scales.What You'll DoSet and report on network capacity targets; identify and close gaps before they affect patient accessPartner with Recruiting, Licensing & Credentialing, and Learning teams to keep time between contract signature & first patient visit efficient as volume scalesOwn the end-to-end provider relationship, including orientation, utilization, and retention across the networkDefine and track provider utilization metrics; turn insights into concrete process and/or product fixesBuild and run programs (e.g., incentives, community) that keep clinicians actively practicing within the Pomelo networkPartner with the Quality team to define what good looks like across the network and translate clinical quality standards into network participation criteriaMonitor provider-level quality data (e.g., utilization, patient outcomes, complaints) and drive action on outliers, in partnership with Clinical leadershipSupport quality-based remediation and, when necessary, contract termination decisions in line with Pomelo's clinical and compliance standardsServe as the connective tissue across Licensing, Credentialing, Quality, Clinical Ops, and Product teams whose work supports the clinical networkBuild the reporting and dashboards to provide a clear view of network healthRepresent the provider network in company-wide planning, and flag risks (e.g., capacity gaps, quality issues) before they become urgentWho You Are5+ years of experience in provider network management, provider success/experience, or network operations at a telehealth companyDemonstrated ownership over key network metrics, including growth, retention, utilization, and qualityEnjoys building net new processes in addition to optimizing existing onesStrong cross-functional communicator, able to work fluidly with Clinical, Product, Compliance, and Commercial teams and translate between themStrong analytical skills, track record of using data to tell a story & prioritize investmentsComfortable with ambiguity and early-stage paceNice to have: experience specifically in women's health or a clinician network involving multiple license types (MDs, NPs, RDs, etc.)Why You Should Join Our TeamBy joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.Benefits And PerksComprehensive Health, Dental, and Vision coverage for employees and their familiesHigh deductible Health Plans with Health Savings Account (HSA) optionsFlexible Spending Account (FSA)Equity grant participation401(k) programCompetitive vacation policy16 weeks paid parental leaveFully remote work flexibility (within the US) with the option to work in person at our NY or SF officesCompensationThe expected base salary range offered for this role is $130,000-$150,000. This role is also eligible for equity, giving you an ownership stake in Pomelo's mission.

Actual compensation may vary based on relevant experience, skills, competencies, and certifications.We are committed to hiring the best team to improve outcomes for all mothers and babies. To solve the complex challenges facing the diverse population we serve, we need diverse perspectives, actively welcoming people of all races, ages, sexual orientations, gender identities and expressions, national origins, religions, disabilities, and veteran statuses. We strive to cultivate an inclusive and respectful environment where team members thrive by working across disciplines, moving fast, making data driven decisions, learning continuously, and always putting the patient first.