Leading the AI product strategy and delivery for Customer Support applications, the full-time remote Senior Manager, Product Management will manage a cross-functional team to implement innovative solutions that enhance customer experience and drive business value. Key Responsibilities Own the multi-year AI product roadmap aligned with enterprise support outcomes and track key performance metrics Collaborate with AI & Architecture teams to establish frameworks for AI evaluation and responsible AI standards Lead technical feasibility assessments and backlog refinement for AI development teams while mentoring a multidisciplinary team Required Qualifications 10+ years in IT product management, business systems, or enterprise platform delivery 5+ years managing cross-functional teams, including Architects and Technical Product Owners 5+ years of experience owning product roadmaps and AI technology integrations 5+ years leading delivery within a SAFe or scaled Agile operating model Bachelor's degree in Computer Science, Information Systems, Business Administration, Engineering, or equivalent experience
Senior Manager, Product Management in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.