Leading a team of Customer Success Managers and Technical Account Managers, the full-time Senior Manager of Customer Success will drive portfolio performance, reduce systematic risk, and serve as a strategic partner across Sales, Product, and Go-To-Market teams in a remote capacity. Key Responsibilities Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health Build and scale high-performing Customer Success and Technical Account Managers while providing coaching and mentorship Establish operational excellence by driving discipline across service delivery and maintaining key operational standards Required Qualifications Previous experience with formal people management and team leadership Proven track record in broad portfolio impact including renewals, saves, and adoption metrics Experience with deal construction and commercial activity Established cross-functional influence across Sales, Product, and Go-To-Market organizations Entrepreneurial mindset with strong interpersonal, coaching, and mentorship skills
Senior Manager of Customer Success in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.