Leading the Mid-Market and Enterprise Segments, the full-time Senior Manager of Customer Success will drive customer retention, adoption, and expansion while managing a team of Customer Success Managers remotely. Key responsibilities Lead and mentor a team of Mid-Market and Enterprise Customer Success Managers Establish KPIs and growth objectives, focusing on driving Net Retention Rate and reducing logo churn Collaborate with Sales, Product, and Support teams to enhance the customer journey and experience Required qualifications 5+ years in B2B SaaS Customer Success, with at least 2+ years in a management role for Mid-Market or Enterprise accounts Proven experience in building and scaling high-performing teams Ability to leverage customer health scores and retention data to manage risk proactively Experience in automotive technology or related fields is strongly preferred Exceptional presentation skills for executive-level communication
Senior Manager of Customer Success in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.