Senior Manager, MOC and External Coordination

Senior Manager, MOC and External Coordination

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Senior Manager, MOC and External Coordination

Position Summary

reporting to the Senior Director, C3(Communication, Command, Coordination) within the Operational Planning team,theSr. Manager, Main Operations Center and External Coordination is responsible forthedesign andimplementationof the operational frameworkofthe Main Operations Center(MOC)which will be the central hub foroperations duringthe LA28 Olympic and Paralympic Games.The MOCwill bethe fusion center of the Games, connecting all operational sites, functional areas, stakeholders, and delivery partners.The term delivery partners refers to all the partner organizations that are a part of delivering the Games, including local and state agencies, contractors and service providers.

As the Sr. Manager, Main Operations Center and External Coordination , this role will be responsible for:

• Main Operations Center (MOC) : Prior to the Games, be a primaryproject ownerformanagingthe design, construction, and implementation of the MOC layout as well as its internal processes and procedures. During the Games, serve a critical role within the MOC Management Team, the central hub for Games-time operations that is connected to all competition and non-competition venues, and partner operations centers.
• External Coordination :In coordination with Federal, State, County, City and delivery partners,development of theinformation sharing processesandexternalGovernance forthe LA28Olympic and Paralympic Games.
• Operational framework and structures :establish the physical and functionalstructuresof how LA28 and its delivery partners willseamlessly operatefor Games-time operations
• Information-sharing :recommendwhat and how information will be shared across the Games delivery ecosystem(100+ operational sites across different municipalities and regions).Thiswillincludedevelopinginformation sharing systemsthat the MOC will operate through during Games time.
• Decision-making :distilling inputs to provide actionable informationto facilitatedecision makingattactical,operational,and strategic levels.
• Issue resolution :developingthe process and systems for issueescalation andresolutionduring Games operations.
• Situation response :supportthe process for managing and responding to incidents and exceptional situations.

KeyResponsibilities

Serve as primaryproject manager forMain Operations Center (MOC)

• In coordination with functional areas and delivery partners,planthe layout for theMOCthat maximizes efficiencies and headcount.
• Guidetheconstruction and scaled buildout of the MOC toutilize its operation for training and exercises.
• Develop standard operating proceduresand trainingsforMOC positionsduring Games operations.
• Enhancestaffing and workforce discussions to ensure that each position andthe MOC as a whole is staffed and rostered appropriately.
• Through robust coordination with external delivery partners, developGovernanceand informationprocessesEnsureclear andconsistentapplicationofC3principlesacross draftedexternalmaterialsCreateinformation sharing and issue resolution processesacross multi-disciplinary operational centersactivated for LA28 Olympic and Paralympic Games.

Design the operational framework and structures:

• In coordination with external delivery partners,planand implementanorganizational blueprintand integration plansfor Games-timecommunication,command andcoordination, integrating input frominternal functional areas.
• Define roles, responsibilities, and reporting lines across LA28 and partners to ensure operational clarity and effectiveness.
• Facilitate alignment workshops to ensure all stakeholders understand and adopt the framework.

Define information-sharing processes:

• Identifyand solidifycritical information flows and touchpoints within the Games delivery ecosystem.
• Developprotocols for timely, accurate, and secureinformation-sharingbetween LA28and delivery partners.
• Select, implement, and oversee digital information systems for real-time operations management (e.g., dashboards,issue management system).
• Create documentation and training materialsto support ensureinformation-sharing standards are understood and followed.
• In coordination withinternal functional areas, developescalation paths andthresholdcriteriafor criticalinformation.
• Develop decision matrices and criteria for routine and urgent Games-time decisions.
• Facilitate cross-functionalalignment on decision-making protocols and ensure buy-in from all partners.
• Document and communicate decision processes and outcomes, serving as a central reference for the organization.

Define issue resolution and situation response processes

• Planand implement standardized issue escalation and resolution processes.
• Refine incident and exceptional situation response protocols for potential scenarios, of varying magnitude.

Background and Requirements

• Minimum of7+ yearsin major events or complex operational environments requiring the setup of command centers at a large scale.
• Experienceworking in,and preferably, building operational centersor facilities.
• Demonstrated experienceengaging broad stakeholder groups and achievingcross-functionalalignment.
• Proven ability to manage multiple priorities and deliver results within tight timelines

PhysicalRequirementsand Working Conditions

• Available to work onsite in our Downtown Los Angeles-based office
• Majority of the work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment
• Ability to travel occasionally to different venues across the Los Angeles region and possibly outside the Greater Los Angeles region.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment
• Excellent communication, stakeholder management, organizationaland prioritizationskills.
• Demonstrated commitment to co-creation and collaborative decision-making.
• Ability to work independently and adapt to changing priorities.

Education/ Training / Certifications

• Bachelor’s degree in a related field and work experience is preferred.

The annual base salary range for this position is $105,000 - $140,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis ofreligion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law.LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experiencea candidate can add to our team.