Senior Manager, Implementations

• Lead implementation teams and manage customer implementations


• Ensure deliverables meet client SLAs, company standards, and operational objectives


• Partner with Operations, IT, Engineering, and PMO teams to conduct cross-functional process reviews


• Identify operational and system gaps and develop scalable solutions


• Drive continuous improvement initiatives using GXO Lean methodologies


• Manage project management, gap analysis, resource planning, financial validation, and ongoing performance measurement


• Serve as the primary escalation point for implementation issues


• Prepare customer-facing presentations


• Collaborate with internal and external stakeholders to resolve complex operational challenges


• Coach, mentor, and develop implementation team members through onboarding, training, performance management, and talent development

Requirements

• Bachelor's degree or equivalent related work or military experience


• 10-12 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations


• 8-10 years of related experience with a Bachelor's degree; 8 years with a Master's degree; or 5 years of business experience with a PhD


• Experience leading cross-functional implementation, continuous improvement, or operational excellence projects in a customer-focused environment


• Strong knowledge of Lean methodologies, project management, gap analysis, process improvement, and resource planning


• Experience leading teams through hiring, coaching, performance management, employee development, and organizational change


• Excellent communication, presentation, conflict resolution, customer relationship management, and problem-solving skills


• Experience collaborating across Operations, IT, Engineering, and PMO teams


• Lean Certification (Lean Six Sigma or equivalent) (preferred)


• Experience with warehouse management systems (WMS), logistics technology, and customer-facing implementation projects (preferred)


• Experience developing executive presentations, facilitating cross-functional process reviews, and driving operational improvements across multiple business functions (preferred)


• All applicants who receive a conditional offer may be required to pass a pre-employment drug test

Core Competencies

Demonstrates expertise in leading cross-functional implementation teams and driving continuous improvement initiatives using Lean methodologies. Proficient in project management, gap analysis, and resource planning to enhance operational excellence in logistics and supply chain environments.

Highest-signal resume keywords

• Lean Methodologies


• Project Management


• Gap Analysis


• Customer Relationship Management


• Team Leadership

Hard Skills

• Logistics Operations


• Supply Chain Management


• Process Improvement


• Resource Planning


• Operational Excellence

Soft Skills

• Excellent Communication


• Conflict Resolution


• Problem-Solving


• Coaching


• Mentoring

Certifications & Qualifications

• Lean Certification


• Lean Six Sigma

Industry Keywords

• Implementation


• Transportation


• Warehousing


• Distribution

Tools & Technologies

• Warehouse Management Systems


• Logistics Technology