Senior Manager, Global Enterprise Communications

• Lead strategic communications initiatives that enhance Capital One’s reputation and support key business objectives


• Manage high-impact programs and collaborate with cross-functional teams and internal and external partners


• Serve as a strategic advisor to internal leaders and partners for data-backed, integrated communications campaigns for Premium Products and Experiences


• Drive premium narratives around Premium Products & Travel and Loyalty, Marketing & Spend Experiences to external audiences


• Develop compelling, consistent, tailored messages for various audiences and channels, including responses to media opportunities


• Monitor current and emerging internal and external risks and sensitivities and manage related stakeholder needs


• Provide real-time counsel on communications strategies to optimize results, mitigate risk, and ensure stakeholder engagement


• Leverage data to evaluate results, extract insights, and optimize future programs


• Identify opportunities to institute best practices and improve enterprise governance


• Oversee team operations and exercise excellent judgment

Requirements

• Bachelor’s degree or military experience


• At least 6 years of communications experience


• Exceptional judgment


• Ability to build relationships in a highly matrixed environment


• Sustained focus on delivering results


• Creative problem-solving ability


• Ability to interpret data and stakeholder dynamics


• Passion for storytelling


• Empathy, teamwork, and a sense of humor


• Preferred: at least 1 year of public relations or communications experience in financial services, technology, or consumer brands


• Preferred: at least 1 year of experience developing and implementing change management strategies at a publicly traded company


• Preferred: at least 3 years developing and executing thought leadership and consumer campaigns


• Preferred: at least 3 years supporting, partnering, and interacting with internal business clients or serving as a consultant for external business clients


• Must not require new employment authorization sponsorship from Capital One

Core Competencies

Demonstrates expertise in strategic communications, data-driven campaign development, and stakeholder engagement, with a strong focus on delivering results and optimizing communication strategies. Proven ability to build relationships in complex environments and manage high-impact programs effectively.

Highest-signal resume keywords

• Strategic Communications


• Data-Driven Campaign Development


• Stakeholder Engagement


• Public Relations Experience


• Change Management Strategies

ATS Optimization Keywords

Hard Skills

• Communications Experience


• Data Interpretation


• Program Management


• Campaign Development


• Thought Leadership Execution

Soft Skills

• Exceptional Judgment


• Creative Problem-Solving


• Relationship Building


• Empathy


• Teamwork

Industry Keywords

• Financial Services


• Technology


• Consumer Brands


• Publicly Traded Company


• Enterprise Governance