Senior Manager, Experience Research (Remote)

Senior Manager, Experience Research (Remote)

Join to apply for the Senior Manager, Experience Research (Remote) role at Jobright.ai

Senior Manager, Experience Research (Remote)

Join to apply for the Senior Manager, Experience Research (Remote) role at Jobright.ai

Airbnb is a global platform that connects hosts and guests, providing unique stays and experiences. They are seeking a Senior Manager for Experience Research to lead research strategies across Global Operations, manage a team of researchers, and ensure product solutions meet high quality standards. The role involves collaboration with cross-functional teams and effective communication with stakeholders.

Responsibilities:

• Lead research strategy across Global Operations, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards.

• Conduct and advise on qualitative and quantitative studies within core focus area and as a member of UX Research Leadership across the UXR team.

• Facilitate alignment among Product Managers, Designers, Writers, Customer Support teams, and partner organizations on project plans including goals, scope, and timeline.

• Collaborate closely with other leads and adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making.

• Communicate effectively with stakeholders from across the company, including senior leadership.

• Lead, manage, coach, and mentor a team of individual contributors to deliver insights across the wide variety of areas within Global Operations.

• Execute in a fast-paced environment with ambiguity.

Qualifications:

Required:

• 12+ years industry experience, using both qualitative and quantitative research methodologies.

• 5+ years managing UX researchers.

• Experience with a wide range of qualitative and quantitative research methodologies and a strong understanding of industry best practices.

• A demonstrated track record of delivering impactful insights within complex or technical problem spaces.

• Exceptional written and verbal communication skills.

• Strong experience managing in a remote working environment.

• Past work in a horizontal product space.

• Past experience leading research in at least one of the following areas: Trust, Safety, Customer Support, Privacy, or a related area.

Preferred:

• Advanced degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences.

• Background in leading research on sensitive topics.

• Experience in multiple areas of Trust, Safety, Privacy, Customer Support, and identity.

• Past close collaboration with other research functions, including Market Research or Consumer Insights.

Company:

Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. Founded in 2008, the company is headquartered in San Francisco, California, USA, with a team of employees. The company is currently Public Company. Airbnb has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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