Senior Manager, Enterprise Content Management Systems

Senior Manager, Enterprise Content Management SystemsLocation: New York City, New York Work Arrangement: Onsite Employment Type: Full TimeIdeal CandidateCandidates must have experience within a legal or professional services environment and demonstrate very stable career histories. Please do not submit resumes that are primarily temp, contract, or freelance-based.Role OverviewOur client, an Am Law 50 firm, is seeking a Senior Manager, Enterprise Content Management Systems to lead and advance the firm's document management and content collaboration platforms. This role is critical to ensuring enterprise content systems are secure, compliant, scalable, and optimized to support business objectives while delivering an excellent user experience.

The Senior Manager will oversee platform strategy, administration, and continuous improvement, while providing leadership to the ECM team and serving as a key partner to IT, Information Governance, and firmwide business stakeholders.Key ResponsibilitiesOversee administration, configuration, and optimization of enterprise content management platformsEnsure secure, compliant, and efficient document management across the firmEnforce document lifecycle management, access controls, and data security aligned with Information Governance policiesDevelop and deliver user training and support to promote best practices and effective adoptionServe as primary point of contact for ECM platform vendors and internal stakeholdersMonitor industry trends and emerging ECM technologies; assess applicability to the firmRecommend platform strategy, enhancements, and roadmap improvements based on business needsLead, mentor, and manage the ECM team to ensure high performance and service deliveryProvide hands-on technical support for core ECM systems, including:iManage DMSMicrosoft Teams WorkspacesMicrosoft SharePointClient collaboration platformsSupport complex SharePoint development and customization requirementsRequired ProficienciesDeep experience managing legal document management systems, preferably iManageExperience implementing and managing Microsoft Teams Workspaces (Intapp Workspaces preferred)5+ years of experience managing intranet platforms, preferably Microsoft SharePointExperience supporting enterprise and external collaboration platforms (deal rooms, extranets, Microsoft Teams)Strong knowledge of information governance, data privacy, and compliance best practicesExcellent leadership, communication, and stakeholder management skillsQualificationsBachelor's degree in Business, Information Systems, or a related field (preferred)10+ years of experience in IT enterprise systems roles, including high-availability platforms5+ years of experience leading and managing teams5+ years of experience in enterprise content management or document management systemsPrior experience in a legal or professional services environmentSkills and CertificationsPrior experience in the legal or professional services industry10+ years of experience in IT enterprise systems roles (high-availability platforms)5+ years of experience leading and managing teams5+ years of experience in enterprise content management or document management systems