Senior Manager, eCommerce Operations

Preferred Qualifications

Bachelor’s degree in Business, Operations, Analytics, Technology, or a related field. 10+ years of experience in eCommerce operations, technical support, or a related field, with a proven track record of managing mission-critical systems. 5+ years of progressive leadership experience, including demonstrated success managing people managers.

Customer Experience/Customer Journey eCommerce Platforms Order Management Systems Process-oriented Problem Solver Technology Liaison

Job Summary

Drives the operational strategy and governance for the eCommerce platform's reliability, scalability, and performance. Governs the end-to-end operational framework, from incident management to process excellence, to ensure long‑term platform stability. Partners with senior leadership to align operational strategy with business objectives, proactively managing risk and enabling sustainable growth.

Major Tasks, Responsibilities, and Key Accountabilities

Develops managers and senior leaders on the team, building scalable team structures and succession plans to support long‑term operational needs. Holds ultimate accountability for the eCommerce platform's operational health, resilience, and production stability. Sets the governing strategy for incident management and serves as the final escalation point for high‑severity business incidents. Influences cross‑functional roadmaps, partnering with senior leadership to ensure operational readiness for all major business initiatives. Owns the complete operational governance framework, including all standard operating procedures, compliance controls, and audit processes. Sponsors strategic continuous improvement initiatives, analyzing performance trends to mitigate systemic risks and drive long‑term platform stability.

Nature and Scope

Solutions require analysis and investigation. Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. May recommend/make decisions regarding new programs/initiatives that have significant impact to the business and carry consequences in unsuccessful endeavors. Manages a larger team or multiple small teams through direction of subordinate management and/or supervisory staff.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically5% to20% of the time.

Education and Experience

Typically requires BS/BA in a related discipline. Generally7+years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it. HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high‑quality, name‑brand and proprietary products – all at competitive prices. Combine this with our industry‑leading, value‑add services – including localized jobsite delivery, will‑call and direct‑ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.