Responsibilities
- Hires, evaluates, and supervises crew
- Provides guidance and training as necessary to develop crew
- Sets performance standards, reviews performance, and makes informed compensation decisions
- Oversees the network team, which provides network services, including designing, installing, configuring, and integrating new network technologies
- Ensures network installations meet standards and align with divisional strategy
- Manages the resolution of the most complex issues elevated from Support Center and Technical Services groups
- Ensures problem identification, escalation, and resolution occurs in an expedient manner on all platforms
- Oversees the implementation and maintenance of policies and procedures, system monitoring and automation, and troubleshooting activities
- Identifies opportunities for continuous improvement
- Participates in the development of short and long term department goals
- Implements operational plans to achieve department objectives
- Ensures service level commitments are clearly understood to meet business needs
- Manages the testing, evaluation, and selection of vendor products and manages relationships with vendors
- Ensures compliance with Information Technology and Information Security policies and procedures within the team
Requirements
- Minimum of ten years related work experience
- Network experience preferred
- Undergraduate degree in a related field or the equivalent combination of training and experience
- Graduate degree preferred
- Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Engineer (CCIE), or Cisco Certified Design Professional (CCDP) preferred
- Working knowledge of data center networking concepts, including BGP, EVPN, VXLAN, and leaf-spine topologies
- Experience managing senior technical engineers and enterprise networking vendors
- Understanding of integrating a comprehensive network stack and hybrid cloud connectivity
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