FIGS is seeking a Senior Manager of Customer Experience to drive operational excellence across CX operations. You will own day-to-day health of CX performance, partner with internal teams and vendors, and lead strategic initiatives to protect customers and elevate experiences for healthcare professionals.
Leading a global, remote CX team, you will optimize SLAs, CSAT, NPS, and fraud prevention programs, while shaping programs like Surprise & Delight to strengthen loyalty and trust in FIGS.
#J-18808-LjbffrSenior Manager, CX Ops & Customer Trust in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.