Senior Manager, Customer Success

Owning the strategic direction and partner engagement for a portfolio of high-complexity Utility VPP partners, the full-time Senior Manager, Customer Success will act as a trusted advisor, mentor, and escalation point while driving program growth and optimization in a remote setting. Key responsibilities Manage the operational health and end-to-end engagement for complex VPP partners, ensuring strategic goals are met Serve as a mentor and escalation point for the Customer Success team, addressing at-risk programs and modeling effective issue resolution Utilize customer success tools and data analytics to track account health and deliver actionable insights to partners and internal stakeholders Required qualifications BA/BS degree with at least 7+ years of experience in client management, program management, or partnership development, preferably in the energy industry Proven ability to independently manage high-complexity accounts and drive cross-functional initiatives Deep expertise in VPPs, demand response, or related energy programs Experience mentoring teammates or serving as an escalation point without formal management authority Strong project management and organizational skills, with analytical instincts and attention to detail