Leading a team of Customer Success Engineers, the remote Senior Manager, Customer Success will drive measurable customer outcomes across the Veeam Data Platform while balancing strategic planning with hands-on execution, ensuring customers realize value and improve resilience. Key responsibilities Lead, coach, and develop a team of Customer Success Engineers to deliver consistent, high-quality customer outcomes Set performance standards and operating rhythms for onboarding, adoption, success planning, and renewal risk mitigation Monitor customer health and drive continuous improvement in team operations, aligning activities with account strategy and revenue priorities Required qualifications Eight or more years of customer-facing technical experience in enterprise IT, SaaS, or related fields Three or more years of people leadership experience managing technical professionals or customer success engineers Strong understanding of Veeam solutions or comparable data protection and enterprise infrastructure technologies Experience building and scaling customer success practices, including onboarding and success planning Strong technical acumen across virtualization, storage, cloud platforms, and disaster recovery best practices
Senior Manager, Customer Success in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.