Senior Manager, Customer Success Programs & Operations (Fully Remote)

• Lead cross-functional programs from planning through implementation and adoption.
• Build stakeholder alignment across departments and leadership levels.
• Develop governance structures, workflows, SOPs, and operating procedures.

What Will Make Someone Successful:

• Exceptional relationship-building and communication skills.
• Ability to influence stakeholders without direct authority.
• Strong business judgment and problem-solving abilities.

What You'll Need:

• 7+ years in Program Management, Business Operations, or a related field.
• Proven success leading complex cross-functional initiatives.
• Experience developing operational processes and documentation.

BHG Financial provides innovative financial solutions to high-earning professionals, small businesses, and institutions. The company has an award-winning culture centered on transforming employees into effective business leaders and is Great Place to Work certified.