Driving strategic initiatives for the AMER region, the full-time remote Senior Manager, Customer Success Operations will architect operational models, enhance post-sales productivity, and serve as a trusted advisor to leadership while managing complex cross-functional projects. Key responsibilities Architect and implement AMER-wide strategic initiatives to improve post-sales productivity and pipeline visibility Oversee the design and optimization of post-sales processes, tools, and systems while ensuring data accuracy within CRM Monitor and analyze post-sales pipeline metrics, driving forecasting and identifying risks to achieving revenue goals Required qualifications 8+ years of experience in Revenue/Business Operations or Customer Success Operations, preferably in a B2B SaaS environment Proven expertise in designing scalable processes and using data to diagnose business problems Exceptional ability to engage with VP and SVP-level leadership as a trusted advisor Advanced skills in post-sales forecasting, pipeline management, and go-to-market modeling Strong familiarity with CRM platforms (e.g., Salesforce, Gainsight) and enterprise automation tools
Senior Manager, Customer Success Operations in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.