Senior Manager, Customer Experience

Customer & Solutions · New York, NY · Full-time · Senior level

This is a people-leading role for someone who has run customer rollouts and kept B2B relationships healthy, ideally in retail technology or store operations. The work covers managing a field team, setting project plans and success measures for each customer, and passing practical lessons back to Product and Engineering. A strong candidate is organized, comfortable with data, and calm when a big customer has a problem.

How it fits the AI era

The company's product uses sensors and AI analytics to track items in stores, so much of the technical heavy lifting is automated. AI tools can help this role spot patterns in rollout data, draft guides, and flag stores that are falling behind. What stays human is earning trust with retail teams, handling tense moments, coaching the field team, and judging which customer feedback should shape the product.

How it builds AI experience

The role sits close to a real AI product running across many stores, so it offers a front row view of how analytics are tuned, checked, and adopted in messy real settings. Someone could build relevant experience by learning how the system measures accuracy, using data tools to track rollout results, and practicing how to explain AI outputs to store staff who are not technical.

Worth showing

• Leading customer rollouts end to end
• Retail operations or technology experience
• Turning data into clear metrics
• Coaching a field-based team
• Working with engineering and product

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About RADAR

Overhead RFID hardware and AI analytics that give physical retail stores the kind of real-time, item-level visibility an online store already has.