Senior Manager, CRM

To drive effective customer relationship management, the full-time salaried Senior Manager, CRM will take ownership of Salesforce and Microsoft Dynamics platforms, ensuring system functionality, team performance, and alignment with business goals while working remotely. Key responsibilities Oversee the configuration, security, data integrity, and performance of Salesforce and Dynamics 365, leading efforts to consolidate the platforms into a single CRM instance Define and manage the operating model for CRM, including team leadership, governance processes, and vendor relationships, while ensuring alignment with business priorities Translate business strategies into CRM capabilities, track performance metrics, and drive user adoption through training and effective communication with stakeholders Required qualifications 7+ years of experience in CRM administration or operations, with hands-on expertise in Salesforce and Microsoft Dynamics 3+ years of team management experience at a senior level, responsible for platform ownership and stakeholder relationships Proven experience in leading CRM migration or consolidation projects Strong skills in declarative configuration and data management, including SQL or similar tools Demonstrated ability to manage budgets and project timelines effectively