Senior Manager, Compliance Business Oversight (US) Fraud

Compliance Manager

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This is not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.

The Fraud Compliance Manager is responsible for leading the fraud compliance program, ensuring adherence to applicable federal and state regulations, internal policies, and industry standards related to fraud prevention, detection, monitoring, and remediation. This role manages a team of compliance professionals, and partners closely with Fraud Operations, Legal, and Business Line leadership to identify and mitigate fraud-related compliance risks.

The ideal candidate is a seasoned compliance professional with deep regulatory knowledge, strong leadership capabilities, and a proven track record of building and developing high-performing teams in a complex, highly regulated environment. CRCM and CAFP certifications highly desired.

Key Responsibilities:

Regulatory Compliance & Risk Management

• Lead the implementation, and ongoing enhancement of the Fraud Compliance Program.
• Serve as a subject matter expert on applicable fraud-related laws, regulations, regulatory guidance, and industry best practices.
• Provide credible challenge and oversight of fraud risk management activities across the organization.
• Monitor regulatory developments and assess impacts to policies, controls, procedures, and business practices.
• Advise senior leadership on emerging fraud compliance risks, regulatory expectations, and mitigation strategies.
• Ensure effective monitoring, testing, issue management, and remediation activities related to fraud compliance risks.
• Support regulatory examinations, audits, and compliance reviews.

Leadership & Team Management

• Lead, mentor, and develop a team of compliance professionals, fostering a culture of accountability, collaboration, and continuous improvement.
• Build organizational capability through coaching, succession planning, talent development, and employee engagement.
• Establish clear performance expectations and create opportunities for professional growth.
• Promote a strong risk and compliance culture across the organization.

Strategic Partnership

• Partner with Fraud Operations, Legal, and business leaders to ensure effective implementation of fraud controls and regulatory requirements.
• Provide guidance on fraud prevention, detection, customer remediation, complaint management, and investigation processes.
• Influence stakeholders and drive alignment on compliance priorities and risk mitigation strategies.
• Participate in compliance risk assessments, trends, and make recommendations to senior management and governance committees.

Governance & Reporting

• Develop and maintain meaningful management reporting.
• Track and escalate compliance issues, control gaps, and emerging risks.
• Ensure timely remediation of identified issues and validation of corrective actions.
• Prepare presentations and executive-level reporting for leadership and governance forums.

The Senior Manager, Compliance Business Oversight manages and leads a team of Compliance professionals and is responsible to develop and maintain all aspects of Compliance programs for TD businesses/functions and legal entities as assigned.

Depth & Scope:

• Provides people management leadership by hiring the appropriate and qualified talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees and leads a highly complex and diverse Compliance function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Maintains highly specialized expertise and in depth knowledge to manage Compliance programs for multiple, significant complex businesses, functional areas and/or global business lines
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Manages and oversees the overall discipline and strategy for the Compliance area while aligning to the enterprise best practices
• Position typically deals with senior/executive management
• Key contact for business management, regulators and external/internal auditors, dealing with a broad range of issues including non-routine information
• Focuses on longer-range planning for functional area (e.g. 12 months or greater)
• May manage and prioritize multiple projects at a given time
• Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate

Education & Experience:

• Undergraduate degree or equivalent work experience
• 10+ years of experience

Preferred Skills:

• Bachelor's degree in Business, Finance, Accounting, Risk Management, Criminal Justice, or a related field.
• 8+ years of experience in Compliance, Fraud Risk Management, Audit, or related risk disciplines.
• 5+ years of people leadership experience with demonstrated success leading and developing teams.
• Strong knowledge of applicable banking and consumer protection regulations, including fraud-related regulatory expectations and guidance.
• Experience interacting with regulators, internal audit, and senior executives.
• Demonstrated ability to assess compliance risk, challenge business practices, and influence strategic decisions.
• Excellent communication, presentation, and relationship management skills.
• Advanced degree (MBA, JD, or related field) (a plus).
• Professional certifications such as CRCM, CAFP or equivalent(a plus).
• Experience within a large financial institution or highly regulated industry (a plus).
• Strong analytical and data-driven decision-making capabilities (a plus).

Leadership Competencies

• Proven team builder with a track record of attracting, developing, and retaining top talent.
• Strategic thinker with strong business acumen and sound judgment.
• Ability to lead through change and drive organizational transformation.
• Skilled collaborator capable of building relationships across all levels of the organization.
• Demonstrates integrity, accountability, and a strong commitment to regulatory compliance and ethical conduct.

Success Measures

• Effective management of fraud compliance risk and regulatory obligations.
• Successful development and engagement of compliance team members.
• Timely identification, escalation, and remediation of compliance issues.
• Strong partnerships with business and risk stakeholders.
• Positive examination, audit, and regulatory outcomes.

Customer Accountabilities:

• Leads, coaches and manages a high performing team on delivery of Compliance programs
• Determines and decides policy and/or action based on internal and external industry developments for Compliance Programs
• Proactively reviews and advises the business of new and changed Compliance regulatory and/or policy changes
• Contributes to the development and implementation of Compliance programs related to all aspects of Compliance laws
• Works with executive team, senior business unit management/partners to develop proactive strategies, tactics, policies and programs to effectively manage regulatory compliance requirements
• Ensures team collaboration with partners on business problems/issues and provides fact-based analytical advice that aligns to strategy and addresses business regulatory requirements and issues
• Reviews and/or contributes on the development and presentation of analysis and insights back to executive leaders/business partners to drive strategic improvements and address regulatory requirements and issues
• Engages with business partners and business leaders to determine and implement Compliance strategies and directs the compliance culture
• Provides insight, guidance, and recommendation on Compliance subject matter, regulatory and industry issues and acts as a specialized resource to other departments based on subject matter expertise
• Provides explanation and/or resolution for business/Compliance management based findings
• Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate
• Manages day to day operations of the department and participates in enterprise wide projects
• Advises on day-to-day Compliance matters affecting the business including, but not limited to, customer identification and due diligence, enhanced due diligence, training and compliance testing
• Delivers relevant subject matter expertise and Compliance advice to business management
• Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis

Shareholder Accountabilities:

• Actively assists in developing and overseeing implementation of business