To enhance customer engagement and support, the full-time Senior Manager, Business Systems will lead the strategy and delivery of technology platforms for Customer Experience and Customer Success in a remote environment, partnering with various teams to drive scalable solutions and continuous improvement. Key responsibilities Define and own the multi-year technology roadmap for Customer Experience and Customer Success while driving modernization of digital experiences Build trusted partnerships across departments to align business goals with technology investments and serve as the primary technology advisor for customer experience initiatives Lead end-to-end delivery of projects, ensuring they meet business outcomes, are delivered on time and within budget, and drive continuous enhancements across the portfolio Required qualifications Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or related field 10+ years of experience leading enterprise business systems or digital transformation initiatives Experience delivering customer-facing web applications Strong Agile product management experience and stakeholder management skills Experience partnering with Customer Success or Customer Experience organizations