Senior Manager - Business Process

Our Senior Manager for Business Process Management reports to the Director of Client Services. The Senior Manager will develop strategies as well as plan and execute initiatives to build awareness and drive business growth for Panorama’s consulting services. He or She works with subordinate managers to develop and recommend objectives to upper management; when necessary, involved in resolving elevated issues.

This client-facing BPO/BPM leader will help to transform organizations by serving as an advisor for a functionally aligned organization to a customer-centric, process-managed organization. The Senior Manager will influence entire organizations in a matrixed environment by understanding the business strategy and demonstrating how process management will help the business achieve its strategic objectives. Working with senior business leaders and subject matter experts, this business and process leader will recommend the optimal operating models.

The Senior Manager leads teams in resolution of critical technical problems, some of complex scope, where time is of the essence. Prepares and presents executive presentations. This leadership role requires extensive knowledge of management and ERP methodologies. The Senior Manager is responsible for maintaining high levels of client satisfaction and successful ongoing account management, including fostering follow-on opportunities and nurturing client relationships. The ideal candidate understands and can help develop standards, procedures, and management processes for the business.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Lead BPM and strategy engagements for customers. Be a key member of the business development team and provide methodology and scoping support.
2. Use Business Process Management methods to define current state value streams, improve customer satisfaction, eliminate waste, enhance process effectiveness and efficiency, integrate redundant processes, eliminate silos, and improve overall process capability.
3. Lead discussions and presentations at all organizational levels and provide regular updates to senior management on process management approach, execution status, and efficiency savings.
4. Focus on business performance by integrating duplicative processes and aligning resources to execute and implement the future state.
5. Bring industry and functional best practices to design the future state.
6. Deliver deep domain expertise in multiple application or technical areas as a subject matter expert.
7. Provide both management and technical leadership.
8. Participate in customer and sales support as needed.
9. Manage a team of project managers and client projects with monthly revenue of $100,000+, averaging 1-4 projects.
10. Develop and manage client relationships, ensuring satisfaction throughout the ERP project lifecycle.

Job Related Experience:

• Experience managing multiple projects and work streams.
• Extensive project management experience.
• Understanding of project budget, scope, and schedule management.
• Strong stakeholder management and communication skills.
• Vendor management experience is preferred.

Minimum Education:

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or related discipline is required; an advanced degree (MBA or MIS) is a plus.
• Six Sigma training or certification is preferred.
• 10+ years of relevant consulting experience.
• Software selection and implementation experience with Tier I or Tier II vendors is a plus.
• Organizational change management consulting experience is a plus.
• 3+ years of progressive management experience in a professional services or sales environment.