Carrier Enterprise, a leading HVAC/R distributor, seeks a Senior Manager Customer Success to lead Tier 1 triage and escalation across multiple channels. You will manage a remote team, drive AI-enabled self-service adoption, and partner with Salesforce/IT, Product, Operations, and AI teams to improve routing and knowledge content.
The role requires 7+ years in customer experience leadership, strong executive communication, and the ability to balance CX with cost and productivity.
#J-18808-LjbffrSenior Manager, AI-Driven Customer Experience in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.