Leading the Customer Success team for Source by Webflow, the full-time Senior Manager, AI Customer Success will manage strategic enterprise accounts, drive retention and expansion, and build a culture of experimentation while working remotely. Key responsibilities Lead and grow the Source Customer Success team by hiring, coaching, and fostering a culture of shared learning Manage strategic Source accounts, serving as an executive sponsor and building relationships with senior leaders Drive retention and expansion by owning renewals, forecasting, and account health while partnering with Sales on growth initiatives Required qualifications 8+ years in customer success, account management, or consulting within a B2B software company 2+ years of experience managing a customer success or account management team Proven success in driving retention and revenue growth against commercial targets Technical aptitude related to codebases, deployment pipelines, and integrations Experience in applied AI or leading complex digital transformation programs
Senior Manager, AI Customer Success in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.