Gusto is seeking a Senior Leader to head the Escalation Services team within Benefits Services. You’ll manage a white-glove escalation program for high-visibility cases and redesign the escalation ecosystem for scale, automation, and better outcomes for customers.
You'll partner with cross-functional groups (Product, Engineering, Legal, Data) to define playbooks, implement AI-enabled triage, and set KPIs that drive faster resolutions while maintaining service excellence.
#J-18808-LjbffrSenior Leader, Escalation Services & AI Transformation in scottsdale at Unknown Company
This position is listed as full time and onsite.