Owning the Information Technology Service Management Plan for the USMEPCOM ENLIST program, the full-time remote Senior ITSM Service Management Lead will manage service delivery, oversee ITIL best-practice adoption, and lead performance management initiatives across service-management processes. Key responsibilities Develop and implement the ITSM Plan, ensuring continuous improvement and governance of the Service Management System Lead the integration of 21 required service-management processes and oversee service-level performance metrics Promote the adoption of ITIL best practices and guide teams in service delivery and continual improvement activities Required qualifications Active Secret clearance or higher Bachelor's degree in Information Technology, Information Systems, Business Management, or a related field Minimum of 8 years of relevant professional experience Current ITIL Foundation certification or higher
Senior ITSM Service Management Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.