Serving as a key escalation point for complex technical issues, the full-time Senior IT Support Technician will provide tier 1-3 support, configure and maintain IT hardware, and mentor junior staff while working in a collaborative environment with onsite, hybrid, and remote employees. Key responsibilities Provide tier 1-3 and some tier 4 support to employees across multiple locations Configure, maintain, and troubleshoot IT hardware and local networks Assist with employee onboarding and manage IT asset inventory Required qualifications College degree or equivalent work experience with 4+ years of IT experience Extensive IT support experience with Windows and Mac in an Active Directory environment Device management experience, including computer and MDM management Familiarity with standard business applications such as Google Workspace and Microsoft 365 Ability to lift up to 50 lbs and work in lab environments