Providing onsite IT support, the full-time Senior IT Support Administrator will manage deskside operations, troubleshoot end-user issues, and ensure compliance with ITIL-based service processes while maintaining high customer satisfaction. Key Responsibilities Manage and support deskside/onsite IT operations, ensuring adherence to SLAs Troubleshoot hardware, software, and network-related issues while acting as the Single Point of Contact for end-user IT issues Install, configure, and maintain desktops, laptops, and peripherals, and perform break-fix support and system re-imaging Required Qualifications Minimum 4-5 years of experience in deskside/onsite IT support roles Strong knowledge of Windows OS (Win10/11) and Mac OS, as well as the MS Office suite Hands-on experience with desktop/laptop hardware troubleshooting and imaging/deployment tools Familiarity with ITSM tools such as ServiceNow or Remedy CompTIA A+ certification is preferred