General Dynamics IT in Washington, DC is seeking an experienced Problem Manager to drive root cause analyses and resolve recurring incidents to improve service quality.
You will own the problem management process, coordinate with IT operations, Helpdesk and Development, and implement preventative actions.
Requirements include a Bachelor's degree, 5+ years in ITSM, Top Secret clearance, and ITIL certifications; the role offers strong benefits and growth opportunities.
#J-18808-LjbffrSenior IT Problem Manager – RCA & ITIL Expert in washington at Unknown Company
This position is listed as full time and onsite.