Senior IT Operations Analyst

Owning the internal support ticket queue and driving continuous improvement, the full-time Senior IT Operations Analyst will manage operational IT tasks, coordinate with external partners, and oversee equipment and asset management in a remote work environment. Key Responsibilities Own the internal support ticket queue, establishing SLAs and proactively identifying recurring issues Serve as the operational contact with external IT managed services and monitor vendor performance Manage the full hardware lifecycle, including procurement, configuration, and inventory maintenance Required Qualifications Bachelor's degree preferred or equivalent practical experience 5+ years of experience in IT operations or support with demonstrated ownership of processes Proficiency in Microsoft 365 administration and working knowledge of Azure/Entra ID Experience with hardware procurement and asset lifecycle management Ability to operate independently and manage competing priorities