Homefield IT is seeking an Escalation Technician, a lead technical member responsible for high-level escalations and tickets within the Service Team delivering end-user support for clients.
You will field escalated requests via phone and email, document user details in the ticketing system, and track problems through final resolution.
This role requires Windows Server administration experience, strong troubleshooting, and willingness to work with MSP tools and remote work when needed.
#J-18808-LjbffrSenior IT Escalation Engineer – MSP Support in Remote at Unknown Company
This position is listed as full time and able to be worked remotely.